Question 1

What administrative tasks do you handle?

Accepted Answer

We handle a wide range of day to day administrative tasks, including calendar management, email correspondence, document organisation, and client and supplier liaison. We tailor our services to your specific needs.

Question 2

How do you ensure my information is confidential?

Accepted Answer

We treat your business information with the highest level of professionalism and discretion. Trust is at the heart of everything we do, and we pride ourselves on building strong, honest relationships with every client.

Question 3

Is your service suitable for any business?

Accepted Answer

We work with small and medium sized businesses across a wide range of industries, particularly in the trades and service sectors. Our services are flexible and can be scaled to suit your needs, whether you are just starting out or expanding.

Question 4

What technology do you use?

Accepted Answer

We are well versed in a variety of systems, including industry leading CRMs and software. We provide support for Google Workspace and Microsoft 365, and can help you organise shared drives or make better use of your current systems.

Question 5

How much does your service cost?

Accepted Answer

We provide customised quotes based on your business needs. Our flexible setup means you only pay for the time you actually use, helping you manage cash flow and avoid paying for downtime.

Question 6

How do you manage invoicing?

Accepted Answer

We manage the full invoicing process for you. From creating and sending professional invoices, to following up on late payments and providing reports, we ensure your invoicing cycle is consistent and reliable.

Question 7

How quickly do you send out invoices?

Accepted Answer

We work with you to establish a system that ensures invoices are sent out as soon as a job is completed or as per your agreed schedule. Timely invoicing is a key part of our service.

Question 8

Can you help with my accounts receivable?

Accepted Answer

Yes. A key part of our service is managing your accounts receivable. We monitor due dates and follow up on outstanding invoices to ensure you maintain a healthy cash flow.

Question 9

What if I have a lot of different clients?

Accepted Answer

We can manage invoicing for any number of clients. We take the time to understand your unique business and systems to provide a solution that works for you.

Question 10

Do you use specific software?

Accepted Answer

We utilise industry leading software like Xero and QuickBooks to streamline your invoicing process. These platforms ensure your invoices are professional and that your records are always accurate.

Question 11

What bookkeeping services do you provide?

Accepted Answer

We offer a comprehensive range of bookkeeping services, including daily transaction entries, bank and credit card reconciliations, expense tracking, and financial reporting. We also support GST preparation and can liaise with your accountant.

Question 12

How do you ensure my financials are compliant?

Accepted Answer

We are well versed in New Zealand’s tax laws and compliance requirements. By leveraging industry leading software like Xero, QuickBooks, and MYOB, and with our expertise, we ensure your books are not only accurate but also fully compliant with all relevant regulations.

Question 13

How can I get my documents to you?

Accepted Answer

We work to create a system that works for you. Whether you prefer a shared cloud folder, an app for receipt scanning, or another method, we will create a clear process for future document handovers.

Question 14

What are the benefits of outsourcing my bookkeeping?

Accepted Answer

Outsourcing your bookkeeping gives you peace of mind, knowing that your financials are in expert hands. You will save valuable time, reduce stress, avoid costly mistakes, and gain a clear picture of your business's financial health.

Question 15

Can you help me prepare for my accountant?

Accepted Answer

Yes, we can. We work closely with your accountant to ensure a smooth handover. We will gather and organise all the necessary financial documents and reports, so they have everything they need to prepare your tax returns and provide strategic advice.

Question 16

What services does Elevate Office Solutions provide?

Accepted Answer

At Elevate Office Solutions, we offer a range of office management services designed to help small business owners save time and reduce stress. Our key services include:

• Bookkeeping – We provide accurate, reliable bookkeeping services to ensure your financial records are in order.
 
 • Administration Support – We handle day-to-day administrative tasks to keep your operations running smoothly.
 
 • Invoicing – We help you manage your invoicing process, ensuring timely payments and better cash flow management.

Question 17

How can outsourcing office tasks help my business?

Accepted Answer

Outsourcing office tasks, like bookkeeping and administration, allows you to:

• Focus on growing your business and building customer relationships.
 • Free up valuable time by removing the burden of managing administrative tasks.
 • Avoid costly mistakes, such as missed tax deadlines or incorrect financial records.
 • Access expert support without the overhead of hiring additional full-time staff.

Question 18

What are the hidden costs of DIY bookkeeping?

Accepted Answer

While managing your own bookkeeping might seem like a money-saver, it often leads to more hidden costs, including:

• Inaccurate financial records that could affect your decision-making.
 • Missed GST claims and late tax submissions, leading to potential fines and penalties.
 • Time spent on bookkeeping that could be better used to focus on growing your business.
 • Overdue or overlooked invoices that hurt cash flow.
 
At Elevate Office Solutions, we help you avoid these pitfalls with professional, accurate bookkeeping.

Question 19

What are the benefits of future-proofing my business?

Accepted Answer

Future-proofing helps your business stay ahead of industry trends, market shifts, and technological advancements. By proactively identifying emerging trends and adapting to changes, you can:

• Stay competitive in a constantly changing market.
 • Build a more resilient business that can weather uncertainty.
 • Foster innovation and keep your operations agile and efficient.
 
At Elevate Office Solutions, we help you plan for the long term by supporting strategic decision-making and providing reliable administrative and financial support.

Question 20

How does Elevate Office Solutions help with time management?

Accepted Answer

We understand that time is a precious resource for small business owners. By outsourcing tasks like bookkeeping and administration, you can:

• Free up more hours each week to focus on business development. 
 • Reduce the stress of managing daily tasks and increase overall productivity.
 • Gain clearer visibility into your business operations, making it easier to make informed decisions.

Question 21

What makes Elevate Office Solutions different from other service providers?

Accepted Answer

At Elevate Office Solutions, we focus on providing tailored, reliable support specifically for New Zealand small businesses. We offer:

• Personalised services that cater to the unique needs of your business.
 • Expertise in NZ-specific tax and financial requirements, ensuring compliance and accuracy.
 • A commitment to customer satisfaction, providing behind-the-scenes support to let you focus on growing your business.

Question 22

How do I know if my business is ready to outsource?

Accepted Answer

If you find that you’re spending too much time on administrative tasks instead of focusing on your core business activities, or if you're struggling with accuracy in your financial records, outsourcing could be the right move. Our services are ideal for small businesses looking to:

• Improve efficiency.
 • Ensure accuracy in financial management.
 • Reclaim time to focus on business growth and strategy.

Question 23

What’s the process for working with Elevate Office Solutions?

Accepted Answer

The process is simple and straightforward:

1. Initial consultation – We discuss your business needs and identify areas where outsourcing can help.
 
2. Tailored plan – We develop a customised service plan to meet your specific requirements.
 
3. Ongoing support – We handle the day-to-day tasks, providing you with clear and accurate reports and updates.
 
4. Continuous communication – We work closely with you to ensure our services align with your business goals.

Question 24

Can I get a custom quote for your services?

Accepted Answer

Yes, we offer customised quotes based on your business needs. During our initial consultation, we’ll discuss the scope of services required and provide a transparent, no-obligation quote.

Question 25

How do I get started with Elevate Office Solutions?

Accepted Answer

Getting started is easy! Simply contact us for a consultation. We’ll discuss your business needs and provide a tailored plan that aligns with your goals. From there, we can begin managing your office tasks, giving you more time to focus on what matters most—growing your business.

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